Return Policy

Introduction

At Yiwu Wholesale, we strive to ensure our customers are completely satisfied with their purchases. If you are not happy with your order, we are here to assist you with a smooth return process. Please take a moment to read through our Return Policy to understand how returns are handled.

1. Return Eligibility

We accept returns on most products if you receive a damaged or defective item. If you would like to return an item, please review the following eligibility criteria:

• The item must be returned within 7 days of receiving your order.
• The product must be unused, unworn, and in the same condition that you received it.
• The item must be in its original packaging, with all tags, labels, and protective seals intact.
• Customized or personalized items cannot be returned unless they are defective or damaged.
• Returns are not accepted for items that are marked as “Final Sale” or “Non-Returnable” on the product page.

2. How to Return an Item

If you meet the return eligibility criteria, please follow these steps to initiate a return:

1. Contact our customer service team at yiwususu@gmail.com or via WhatsApp at +8615527887992 within 7 days of receiving your order.
2. Provide your order number and details of the item(s) you wish to return. If the product is damaged or defective, please include photos that show the issue.
3. Our customer service team will review your return request and confirm whether it meets our return policy. If approved, we will provide you with return instructions and a return address.

3. Return Shipping Costs

Unless the item is defective or damaged, customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. Yiwu Wholesale is not responsible for items lost in transit.

If your return is due to a mistake on our part (e.g., wrong item, damaged item, etc.), we will cover the return shipping costs. Please contact us to arrange for a prepaid return label if applicable.

4. Processing Your Return

Once we receive the returned item, we will inspect it to ensure that it meets the return eligibility criteria. If the item is returned in the original condition, we will process your return and issue a refund or exchange.

• Refunds will be issued to the original payment method used for the purchase.
• Refunds typically take 7-10 business days to process, depending on your payment provider’s processing time.
• If you prefer an exchange, we will send a replacement product once we receive the returned item, subject to availability.

5. Non-Returnable Items

Some products are non-returnable and cannot be refunded. These include, but are not limited to:

• Items that have been used, altered, or worn.
• Items returned after 7 days from the delivery date.
• Final Sale items or items marked as “Non-Returnable” on the product page.
• Customized or personalized products, unless they are defective or damaged upon arrival.

6. Damaged or Defective Items

If your item arrives damaged or defective, we apologize for the inconvenience. Please follow the steps below to return a damaged or defective product:

1. Contact us within 7 days of receiving the item and provide your order number along with photos of the damaged or defective product.
2. We will review your request and, if applicable, arrange for a return or replacement at no additional cost to you.
3. If the item is deemed defective or damaged, we will issue a full refund or send a replacement product, depending on your preference and product availability.

7. Exchanges

If you wish to exchange an item for a different size, color, or model, please contact our customer service team. If the item is eligible for exchange, we will assist you in returning the original item and placing a new order for the replacement item. Please note that exchanges are subject to stock availability and may incur additional shipping charges.

8. Refunds for Returned Items

Refunds are issued to the original payment method. Please note the following regarding refunds:

• We will process your refund within 7-10 business days from the day we receive the returned item.
• Refunds may take additional time to appear on your account, depending on your payment method or bank processing times.
• If you used a coupon or discount on your original purchase, the refund will be adjusted based on the value of the item(s) you are returning.

9. How to Contact Us

If you have any questions or need assistance with the return process, feel free to reach out to us:

• Email: yiwususu@gmail.com
• WhatsApp: +8615527887992
• Address: Yiwu Wholesale, Yiwu, Zhejiang, China

10. Policy Changes

Yiwu Wholesale reserves the right to update or modify this Return Policy at any time. Any changes will be reflected on this page, and the updated policy will be effective immediately after posting. We encourage you to check this page periodically to stay informed about our return policies.

Thank you for choosing Yiwu Wholesale! We appreciate your business and are committed to providing the best customer service possible.