Customer Service
Welcome to Yiwu Wholesale's Customer Service
At Yiwu Wholesale, we strive to provide exceptional service to our customers. Whether you're a wholesaler looking for bulk rhinestones, jewelry, or clothing accessories, or an individual seeking unique fashion pieces, we are here to assist you every step of the way. Below you will find answers to common questions, as well as ways to reach out for personalized support.
1. Contact Us
If you need assistance or have any questions about our products, your orders, or anything else, don’t hesitate to reach out to our customer support team. We are here to help!
Customer Service Email:
If you have any inquiries, please email us at: yiwususu@gmail.com
Phone Support:
For immediate assistance, call our customer service line at: +8615527887992. Our phone lines are open from 9:00 AM to 6:00 PM (China Standard Time) Monday to Friday.
2. Frequently Asked Questions (FAQs)
What products do you sell?
We specialize in wholesale rhinestones, jewelry, and clothing accessories. Our products are sourced directly from Yiwu, China, and are available in bulk or smaller quantities for personal use. We offer high-quality materials for crafting, fashion, and design.
How do I place an order?
Placing an order with Yiwu Wholesale is simple. Browse our categories to find the products you want, select the quantity, and add them to your cart. Once you're ready, proceed to checkout and follow the prompts to complete your order. We accept multiple payment methods, including credit cards, PayPal, and bank transfers.
Do you offer free shipping?
No, you need to pay the shipping fee
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order's progress on the carrier's website.
Can I modify or cancel my order?
Once an order is placed, it is processed immediately to ensure fast shipping. However, if you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.
3. Returns & Refunds
Your satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a flexible return and refund policy. Please review the following steps for returns and refunds:
Returns
If you received an incorrect or damaged item, please contact our customer service team within 7 days of receiving your order. We will provide instructions on how to return the item for a full refund or exchange.
Refunds
Refunds are processed once the returned item is received and inspected. If approved, a credit will be applied to your original payment method within 10 business days. Please note that shipping costs are non-refundable, and customers are responsible for return shipping fees unless the product is damaged or incorrect.
4. Order Support
If you encounter any issues with your order, whether it's a missing item, incorrect quantity, or any other problem, please reach out to us. Our team will assist you in resolving the issue promptly. You can contact us by:
- Sending an email to yiwususu@gmail.com
- Calling our customer service at +8615527887992
5. Payment Methods
We accept a wide range of payment options to make your shopping experience convenient and secure:
- Credit Cards (Visa, MasterCard, American Express, etc.)
- PayPal
- Bank Transfers
For more information, please visit our Payment Policy page to view all accepted payment methods and details on processing times.
6. Why Choose Yiwu Wholesale?
Yiwu Wholesale is committed to providing high-quality products at competitive prices. Our dedicated customer service team is always available to support you with any questions or concerns. We also offer fast shipping from Yiwu, China, to locations around the world. By choosing Yiwu Wholesale, you’re not only getting great products but also outstanding customer support and service.
7. Feedback
We value your feedback! If you have any suggestions or comments about our service or products, please feel free to let us know. Your input helps us improve our offerings and better serve you.
Thank you for choosing Yiwu Wholesale. We are here to ensure your shopping experience is seamless, and we look forward to assisting you!